When you receive a booking for multiple rooms (with the same room type), you may want to split them into single-room reservations. For instance, when a guest booked 2 King Rooms, one for him/herself and the other for a friend. Here, the guest may want to split the bill. By clicking on the Split Multi-Room […]

Auto re-pricing is a feature in the OnRes system that automatically calculates the cost when you make any changes in the Reservation Details window.  For example: changing dates, number of rooms, product, rate group, etc.  It is an efficient tool that allows you to see price changes instantly without any extra clicks. However, at times […]

Guest credit card numbers are managed in the Payment Details section, where you can Add, Delete, Update, View the card info, or charge the card if the Payment Gateway is enabled in your account. To view the card details, click on the View Card button. Then you need to go through the reCAPTCHA validation process powered by […]

Users often want the rate for each day of the reservations. Here you can click on the (details) link to view the exact breakdown of daily rates. This is how it looks like in the OnRes system. This will help you understand daily rates of a multi-day reservation and explain your guests the same if […]

The above screenshot represents the Reservation Details window in the OnRes system. The tabs indicate below: Guest Info: This includes the guest’s contact/basic information. To find any existing guest information you can enter the email address and click on the 🔍 icon, their details will auto-populate in the fields below. You can also find the […]